Refund Policy
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This policy is part of our Terms of Service. In short: cancel any time, keep access until the end of the period you paid for, and if the service failed, we make it right.
1. Cancelling
You can cancel at any time in Settings (Manage billing) or by writing to hello@dentvideo.com. Cancellation stops the next renewal; it takes effect at the end of the monthly or yearly period you have already paid for, and you keep full access until then. Videos you have downloaded stay yours. Deleting your account also cancels the subscription, at once.
2. No partial-period refunds
We do not refund the unused part of a period that has started, monthly or yearly, except where the law requires a refund or where the service failed as described below. If you switch plans, the difference for the rest of the current period is charged or credited straight away.
3. When the service failed
If, because of a fault on our side, a week's videos were not delivered or could not be used, tell us at hello@dentvideo.com within 14 days. We will either make that week's videos again or refund the part of your payment for that period, at our choice. Delays of a few days caused by an outage at one of our providers, or videos you declined for reasons of taste, do not count as a failure.
4. Founding offer
The founding offer gives the first 100 clinics the Practice plan at $49 per month for 12 months, paid monthly. After those 12 months the same subscription continues at the regular Practice price of $99 per month unless you cancel. The founding price is tied to that subscription: if you cancel, it ends and may not be available again.
5. How refunds are paid
Dodo Payments is the merchant of record for every DentVideo purchase, so refunds are paid by Dodo Payments to the original payment method, including any tax it collected on the refunded amount. Ask us first at hello@dentvideo.com; you can also contact Dodo Payments under its buyer terms. Your bank may take several days to show the refund.
6. Your statutory rights
DentVideo is sold to businesses and professionals. Where mandatory law nevertheless gives you a right to cancel or to a refund, that right applies in addition to this policy.