Terms of Service

Last updated: November 10, 2026

These terms are the agreement between "BLS AI AUTOMATION" DOO PODGORICA ("we", "us"), which runs DentVideo under its brand Bulsu Labs, and the clinic or professional who creates a DentVideo account ("you"). By creating an account or paying for a plan you accept them. If you accept them for a clinic, you confirm that you may bind that clinic.

We have written them in plain language. If anything is unclear, write to hello@dentvideo.com before you subscribe.

1. Who we are

Company: "BLS AI AUTOMATION" DOO PODGORICA
Legal form: Limited liability company under the laws of Montenegro (društvo sa ograničenom odgovornošću)
Registered office: Neznanih Junaka 60, 81000 Podgorica, Montenegro
Register: Central Register of Business Entities (CRPS), Montenegro
Registration number: 5-1333594
Tax ID (PIB): 03784410
Managing director: Berke Bulsu
Email: hello@dentvideo.com · info@bulsulabs.com
Brand: Bulsu Labs — product: DentVideo

2. For businesses only

DentVideo is a tool for dental clinics and dental professionals. It is offered only to businesses and professionals acting for their practice, not to consumers or patients. By using it you confirm that you act in the course of your business or profession.

3. The service

DentVideo makes short, narrated and captioned patient-education videos for dental clinics. Each week it plans topics from the services you offer, writes scripts, narrates them with a synthetic voice, renders the videos with your clinic's name, colours and logo, and runs automated checks for health-advertising wording and clinical plausibility. On plans that include it, it also turns recordings you upload into short captioned clips.

DentVideo is not a medical device and does not give medical, legal or regulatory advice.

4. You approve everything before it is published

Nothing DentVideo makes is published automatically, and DentVideo does not post to social networks. You decide whether to approve, download and share each video, and you are the publisher of anything you share.

Our checks are an aid, not a guarantee. Scripts are written and reviewed by AI models and can contain mistakes. Before you publish, you are responsible for making sure each video is accurate for your practice and follows the rules that apply to you: your professional body's code, health-advertising law and the platforms' rules.

5. Your account

Give accurate details about your clinic and keep your login private. You are responsible for what happens under your account. Tell us at hello@dentvideo.com if you think someone else has used it.

6. Plans, prices and payment

DentVideo is paid in advance; there is no free trial. Before you pay, you can see a live preview of videos in your clinic's name, colours and logo. Current plans, in US dollars:

Starter: $49 per month.
Practice: $99 per month, or $990 per year.
Group (groups and multi-location practices): custom terms by agreement — contact hello@dentvideo.com. Group cannot be bought on the website.
Founding offer: Practice monthly at $49 per month for your first 12 months, for the first 100 clinics only. After those 12 months the subscription continues at the regular Practice price of $99 per month unless you cancel. The offer ends once 100 clinics have taken it.

Payments are handled by Dodo Payments, which acts as merchant of record and authorised reseller: it sells you the subscription, charges your payment method, appears on your card statement, calculates and collects any applicable taxes and issues your invoice. Dodo Payments' buyer terms also apply to the purchase. We never see your full card details.

Subscriptions renew automatically at the end of each billing period (monthly or yearly) until cancelled. If a payment fails, we may pause new videos until it is resolved.

We may change list prices. We will tell you at least 30 days in advance by email, and a new price applies only from your next renewal after that notice.

7. Cancellation and refunds

You can cancel at any time; cancellation takes effect at the end of the period you have paid for, and you keep access until then. Payments for a period that has started are not refunded in part, except where the law requires it or the service failed. The details are in our Refund Policy, which is part of these terms.

8. Your content and patient data

You keep all rights in what you upload: your logo, clinic details and recordings. You give us permission to store and process them only to run DentVideo for you, including passing them to the providers listed in our Privacy Policy.

You confirm that you have the right to use what you upload and that everyone who appears or speaks in a recording has agreed to it.

DentVideo is designed to work without patient data. Do not upload patient records. If a recording shows or names a patient, you need that patient's explicit, documented consent. For any personal data in your uploads you are the controller and we act as your processor under our Data Processing Agreement, which is part of these terms.

DentVideo is not designed to act as a HIPAA business associate and must not be used to store or process protected health information under US law.

9. What you get

The videos, scripts and captions made for your clinic are yours to use for your clinic's communication, including after you cancel, for everything you have downloaded.

Some videos contain stock footage from Pexels, used under the Pexels licence, and a synthetic voice. You may use them as part of the videos, but not separately (for example, by extracting and reselling the footage).

We do not use your uploads or your videos to train AI models, and we do not show your clinic's videos to other customers.

DentVideo itself (the software, design, templates and brand) remains ours.

10. Acceptable use

Do not use DentVideo to make content that is misleading, unlawful or that promises treatment results, and do not try to break, overload, copy or resell the service, or to access other clinics' data.

We may suspend or close an account that breaks these terms. Where possible we tell you first and give you a chance to fix the problem.

11. Availability and changes

We work to deliver your videos every week, but we cannot promise the service will always be available or free of errors. Weekly delivery can be delayed, for example by an outage at one of our providers.

We improve DentVideo continuously and may change how it works. If we remove something central to your plan, we tell you in advance, and you may cancel.

12. Liability

Nothing in these terms limits liability that cannot be limited by law, such as liability for intent or gross negligence.

Otherwise we are not liable for indirect or consequential losses (for example lost profits, lost patients or harm to reputation), and our total liability for all claims is limited to what you paid us in the 12 months before the claim arose.

Because you approve and publish every video, you are responsible for claims arising from content you publish, including complaints under health-advertising rules.

13. Ending the agreement

You can end the agreement by cancelling your plan and deleting your account in Settings. We can end it with 30 days' notice, or at once under section 10. When an account is deleted we delete its data as described in the Privacy Policy.

14. Changes to these terms

We may update these terms. We email you about material changes at least 30 days before they take effect. If you keep using DentVideo after that, the new terms apply; if you do not accept them, you may cancel before they take effect.

15. Governing law and courts

These terms are governed by the laws of Montenegro, and the courts in Podgorica have jurisdiction. This does not take away any protection that the mandatory law of the country where you are based gives you and that cannot be excluded by agreement.

The English text of these terms is authoritative. Translations are provided for convenience; if they differ, the English version prevails.

16. Contact

Questions about DentVideo: hello@dentvideo.com. Company matters: info@bulsulabs.com.